client Satisfaction Movement = Kindness

(Note:  Client/Patient/Customer are used interchangeably.) 
​Correlations between social science and medicine have been able to demonstrate more positive health outcomes between personal and mental health.  Compassionate acts of kindness, satisfaction in the health care system, and job satisfaction among medical providers all steer toward research showing how your body can react during such occasions.  For example, the immune system is capable of making you stronger when faced with an infectious disease or virus and how much pain your body feels.  These findings are important to health care providers and practitioners for many reasons. 

Dr. Monica Worline, an organizational psychologist who is an affiliate faculty member at the Center for Positive Organizations at the University of Michigan’s Ross School of Business, reviewed dozens of data and studies from researchers which shed light on the connection between kindness and healing. Worline hopes the gathering of this research will change the belief that kindness, which may be looked at as a “fuzzy and nice” idea, actually has a physiological and neurological foundation for the next step in the patient satisfaction movement.  There will be something to show for it, “opening up space in the healthcare system and getting people to listen.”​

By the year 2020, healthcare will be patient-driven.  Some of these factors contribute to the damaging results among practitioners.  Some of the studies found these negative working conditions are traced to the deflation of compassionate care and kindness in social surroundings.  Furthermore, a survey taken from Schwartz Center for Compassionate Healthcare found that both patients and physicians understand how critical compassionate care is for a successful medical treatment and both groups realize that it is lacking in the current systems. 

According to Worline, this type of evidence within a single source is very important to highlight so that it is justified on why this topic is critical.  It will show both the statistical and physiological evidence of what has been lacking in the past. 

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