The data collected from 200,000 patient surveys from MedStatix to physicians on the Athena Health network, found that doctors can reinforce their productivity without risking their patients’ outlook of the office visit. Medicaid’s relative value units (RVU’s) was used by the research team to measure the productivity of doctors against the MedStatix patient-survey results. Busy doctors, those who have a high RVU every day, had reports that their patients were not satisfied with the amount of time the doctor spent with them during the visit. But, researchers found these same doctors who did not spend quality time with their patients, did not receive lower scores on the surveys based on overall satisfaction. In fact, patients who would not recommend their doctor because of the lack of time spent was only one percent higher than patients of those doctors who are less busy.There may be a few explanations for these discrepancies.
Patients understand providers are busy and don’t frown upon the lack of time spent with them. Instead, they attribute this shortcoming to an overall problem with healthcare and not that of the provider. Another reason is that patients have built a strong rapport with their provider that they are willing to ignore the minor issues. There is, however, one exception to these results – wait times. This is an area in healthcare patients are not forgiving.
Check back next week to see how we tackle the area between forgiving and moving on to a new provider.
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